At FOMOfragrances we want you to have a seamless shopping experience. We understand that there may be instances where you need to return a product or cancel an order. Please review our Returns and Cancellation Policy outlined below:

Returns:

1. Eligibility:
– You may be eligible for a return if the product is unused, in its original packaging, and in the same unopened condition as when you received it. Fragrances missing/damaged cellophane is considered an open product and not accepted for refunds.

2. Timeframe:
– To initiate a return, please contact our customer support within 30 days of receiving your order.
– Returns requested beyond this timeframe will not be accepted.

3. Return Process:

-Our customer support team will provide you with instructions on how to return the product. Please include your order number and a brief explanation of the reason for the return.

4. Return Shipping:
– The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.
– We recommend using a trackable shipping method and retaining proof of shipment.

5. Refunds:
– Once we receive the returned product and confirm its eligibility, we will process a refund to your original payment method.
– Please allow 7-days for the refund to be reflected in your account.

Cancellation:

1. Order Cancellation:
– If you wish to cancel your order, please contact our customer support as soon as possible.
– We will make every effort to accommodate your cancellation request if the order has not yet been shipped.

2. Shipped Order:
– If your order has already been shipped, you may not be able to cancel it. In such cases, you can follow the return process outlined in our Returns Policy.

Note: It’s important to note that our Returns and Cancellation Policy may be subject to certain limitations or exceptions based on the specific product or promotional offers. We recommend reviewing the product page and any additional terms and conditions associated with the item you are purchasing.

If you have any questions or need further clarification regarding our Returns and Cancellation Policy, please reach out to our customer support. We are here to assist you and ensure your satisfaction with our products and services.