FOMO Fragrances


Frequently Asked Questions (FAQ): 

1. Are your fragrances authentic?
– Yes, all our fragrances are 100% authentic. We source our products directly from trusted suppliers and authorized distributors to ensure their authenticity.

2. Are the fragrances new or used?
– All our fragrances are new and unused. We do not sell used or opened bottles. You can be confident that you will receive a brand-new fragrance in its original packaging.

3. Do you offer international shipping?
– Yes, we offer international shipping to select countries. Please check our shipping policy or contact our customer support for more information on international shipping options and rates.

4. What payment methods do you accept?
– We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. You can choose the payment method that is most convenient for you during the checkout process.

5. Do you offer returns or exchanges?
– Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please refer to our return policy for detailed instructions on how to initiate a return or exchange.

6. How long does shipping take?
– Shipping times may vary depending on your location and the shipping method chosen. Generally, domestic orders are delivered within 3-7 business days, while international orders may take longer. You can find more information about shipping times and options in our shipping policy.

7. Can I track my order?
– Yes, we provide order tracking for all shipments. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment.

8. Are there any discounts or promotions available?
– We occasionally offer special discounts and promotions. Stay updated by subscribing to our newsletter or following us on social media to be the first to know about our latest deals and offers.

9. How can I contact customer support?
– Our dedicated customer support team is ready to assist you. You can reach us through our contact page on the website, or you can email us at our contact page. We strive to respond to all inquiries promptly.

10. Can I find discontinued fragrances that are no longer available in stores?
– Yes, we specialize in offering a curated collection of discontinued fragrances. We strive to provide fragrance enthusiasts with the opportunity to discover and own unique scents that are no longer easily accessible through mainstream channels. We cannot, however, guarantee that a fragrance brand will never re-release the fragrance in the future. We strive to verify if a fragrance has been discontinued from a variety of highly credible sources. As a consumer, you should always do your due dilligence. 

If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to help!